Tell us what you think!

Our mission is to maintain a dedicated, caring and knowledgeable team committed to providing exceptional client service and veterinary health care.  We strive toward this excellence through continuing education, technical advances and compassionate care for all pets entrusted to us.

You can help us reach and maintain this level of service by sharing your veterinary needs and expectations. By completing this questionnaire, you will be a part of our team meetings where your comments will be discussed and acted upon. Thank you for your time and effort. We appreciate your feedback.

To show our appreciation, all clients who complete and submit this survey will be entered into a monthly drawing for a $40 Webster Groves Animal Hospital & Urgent Care Center gift certificate.

Please Note: Your privacy is 100% assured.

How did you choose our animal hospital?
I drove or walked by
I saw the practice in the Yellow Pages
Webster Groves Animal Hospital Website
A friend or relative recommended the practice
(please include name of friend/relative)
Other:
When I telephoned: Yes No
My call was answered promptly
It was easy to make an appointment
I was placed on hold too long
I was offered to be called back if needed
I did not phone
The team member I spoke to on the phone was: Yes No
Friendly, attentive and courteous
Knowledgeable
I did not phone
At my visit, the receptionist(s): Yes No
Greeted me
Was aware of the purpose of my visit
Seemed warm and cheerful
Gave me undivided attention
Seemed hospitable
Answered all my questions
The technician(s): Yes No
What was the name of the technician who assisted the doctor?
Greeted me with warmth
Was gentle with my pet
Seemed proficient and knowledgeable
Gave me the information I needed
The veterinarian: Yes No
What was the name of the doctor who treated your pet?
Introduced himself/herself
Listened to what I said and answered my questions completely
Described, diagnosed and treated my pet well
Seemed interested in what I had to say
Gave clear advice about the treatment of my pet
The veterinarian was: Yes No
Professional in manner and appearance
Good at comforting my pet and I
Able to make me feel valued
Hospitalization: Yes No
Was your pet hospitalized?
Did you call for an update on your pet?
If you called for an update, did the technician answer your questions satisfactorily?
Did the veterinarian keep you updated on the status and plans for your pet?
How would you rate the nursing care?
How could the nursing care be improved?
Additional Questions: Yes No
Was your waiting time reasonable?
What suggestions do you have for improving the office, staff or procedures?
Any additional comments:
Please completely fill out the following form.
* Name:
* Street Address:
* City, State, Zip Code:
* Phone:
* Email: